CASE STUDIES

TROPICO conducts case studies on various dynamics and aspects of the digital transformation of public administrations in Europe over its project duration. This online case study repository gives access to all our empirical research in a condensed format. Please contact info@tropico-project.eu or the case study author for further information.

Tallinn SUMP, implementing a holistic mindset for regional urban mobility planning in the capital region of Estonia

9. November 2020
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Tallinn Sustainable Urban Mobility Plan (henceforth Tallinn SUMP) reflects an attempt to overhaul the existing urban mobility framework. The project was initiated due to interest of key individuals from the Tallinn City Transport Department, Road Administration and Ministry of Economic Affairs and Communications. Through Tallinn SUMP, the citizen perspective is taken as the basis for designing an optimised reasonable substitute for private car transportation. Tallinn SUMP began with a series of support surveys in…

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Collaborating in Europe’s leading living lab for Smart City-services: the case of Danish Outdoor Lighting Living Lab (DOLL)

6. November 2020
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DOLL (Danish Outdoor Lighting Lab) is Europe’s largest test field, showroom, and innovation hub within the field of intelligent lighting. Its living lab is located in the suburban municipality of Albertslund, located some 15 kilometres west of Copenhagen. DOLL is based on a partnership between various public actors – the municipality of Albertslund, the Danish Technical University (DTU) and the regional partnership promoting green transition Gate 21, which is also located in Albertslund. The…

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Bristol is Open – A joint venture delivering a Smart City of the future

6. November 2020
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The case study examines a joint venture between Bristol City Council and the University of Bristol in the UK. Bristol is Open (BiO) aims at delivering research contributing to the development of a Smart City and “deploying a city-scale open and programmable testbed for experimentation and digital innovation” (Bristol City Council, 2016: 55). BiO started in April 2015 with both partners having equal shares in the company, but the collaboration ended in December 2019…

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Digitalstadt Darmstadt. A collaborative network and its structural backbone

6. November 2020
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The programme Digitalstadt Darmstadt evolved as a result of winning a 2017 Bitkom competition to create a German “digital model city with international appeal” (Bitkom e.V., 2020). Motivated by this success, the city of Darmstadt has further been supported by several private and public sponsors such as Deutsche Telekom and the German Federal State of Hesse with the goal to develop into a lively and experimental space for designing and testing Smart City technologies.…

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The Digitisation and Modernisation of the Belgian Civil Registry: A transition from a decentralized paper system to a centralized digital database

5. November 2020
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The Belgian Civil Registry contains information about the legal identity of all citizens. The launch of its digitisation in March 2019 meant the transition from a decentralised paper system that was in use since Napoleonic times to a centralised database that could be accessed from anywhere. A centralised digital database would enhance trustworthiness and enable information exchange between municipalities, courts and other databases. A multitude of actors were included in this complex collaborative process,…

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Towards transboundary access to public services in the EU: The Danish implementation of the eIDas Regulation 2014 (eIDAS Reg. 2014)

6. November 2020
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The overall aim of the eIDAS Reg. 2014 is to further consolidate the EU’s internal market for the production and exchange of goods, capital, labour and, most importantly, services. More precisely, it seeks to: ‘enhance trust in electronic transactions in the internal market by providing a common foundation for secure electronic interaction between citizens, businesses and public authorities, thereby increasing the effectiveness of public and private online services, electronic business and electronic commerce in…

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Government as a Platform – Working across departments to deliver smarter public services

6. November 2020
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This case study examines the collaboration between the Government Digital Service (GDS), a unit of the UK Government’s Cabinet Office, and various UK Government departments, in implementing and delivering ‘Government as a Platform’ (GaaP). GaaP aims to change the way government services are built, organised, and provided, by designing them in blocks dedicated to one specific function. Designed in such a way, it is easier to fix, upgrade, share, and scale components up. Moreover,…

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Implementing the Online Access Act (OAA) in Germany: A Unique Collaborative Effort to Advance Online Public Services in the German Federal System

6. November 2020
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This case study describes the set up and collaboration dynamic of the Online Access Act (OAA) (Onlinezugangsgesetz). The OAA was enacted in August 2017 as a result of increasing dissatisfaction among policy makers and administrators with the slow progress of government digitalisation in Germany over the last decade. The act obliges all levels of government to offer their public services online through a single digital gateway by the year 2022. Widely understood as turning…

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Digital democracy experimentation: the Case of the Stem van West tool in Amsterdam

29. June 2019
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The ‘Stem van West’ project (translated ‘the Voice of West’, hereafter referred to as SvW) is a digital tool that facilitates the policy-making process of the neighborhood council of Amsterdam-West. Citizens of the neighborhood can vote on plans, voice their concerns, and upload ideas and proposals themselves. If an idea on the platform’s interface surpasses the threshold of 100 positive votes within three months, the proposal will be put on the monthly agenda of…

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Parlement & Citoyens: an online platform connecting citizens and lawmakers for policy design in France

26. June 2019
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Parlement & Citoyens (P&C) is an online platform “enabling citizens and legislators to work together to find solutions to [France’s] problems”. This website is a private e-participation initiative. The French context is characterized by a high e-participation index and a high-level of citizens’ mistrust toward political elites. These conditions should contribute to the development of participatory democracy and the success of initiatives such as P&C. However, since 2013, French politicians used the platform only…

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