Article by A. Paula Rodriguez Müller, Amandine Lerusse, Trui Steen, Steven Van de Walle – “Understanding channel choice in users’ reporting behavior: Evidence from a smart mobility case”

This article explores users' reporting behavior in the development of new digital channels by looking into users’ personal factors (based on a smart mobility case in Flanders, Belgium), and discusses i.a. findings on the impact of digital divide on users’ channel choice.

Published in Government Information Quarterly.