Work Package 6: Practices of Internal Collaboration for Service Delivery
WP6 studies collaborative public management practices in the delivery of innovative public services, focusing on the potential of ICT to better link and improve service delivery across levels of government (vertical dimension) and between organisations from different domains (horizontal dimension) and thus advancing digital government. Which conditions do allow collaborative public management arrangements to deliver more innovative public services? How can public managers drive innovative forms of public service provision?
To answer these questions, WP6 focuses on:
- National e-government/digitalisation strategies and government collaboration for successful implementation of these strategies
- Collaboration practices for innovative public sector delivery making use of ICT and digitalisation
- Public managers’ leadership challenges in contexts of collaboration and digital transformation
- a meta-analysis of e-government strategies
- comparative case studies on collaborative management for ICT enabled public sector innovation
This meta-analysis will study the design, coordination and implementation of national e-government strategies in five European countries with different administrative traditions. The results will be compared with existing reports on e-government progress, with a specific focus on the question what kind of government collaboration can contribute to the success of such strategies.
Comparative case studies
We will carry out ten comparative case studies in five European countries, addressing front-end ICT-enabled integration between different government entities (one stop shops) and arrangements of streamlining ICT-enabled services across governmental bodies in a policy field of high relevance (e.g. registering and servicing migrants, servicing unemployed people, regulating/inspecting).
Moreover, we conduct qualitative interviews and focus group meetings with public executives/managers to explore and better understand leadership challenges of collaborative public management contexts.