Work Package 7: Practices of External Collaboration for Service Delivery
Work package 7 studies different kinds of partnerships between government, private stakeholders and users in delivering innovative services. It focusses on the attitudes, skills, knowledge and incentives of individual actors involved in the transformation of collaboration in external service delivery. Which conditions shape the level of participation of stakeholders and users in service delivery? How relevant and suitable are innovative technologies for facilitating collaborative innovation in service delivery, sharing information between actors, et cetera?
To answer these questions, WP 7 focuses on:
- The analysis of different types of partnerships between government, private stakeholders and users in delivering innovative services;
- The analysis of the attitudes, skills, knowledge, and incentives for individual actors involved in transforming collaboration in external service delivery, focusing on stakeholders and users.
- A literature review and a secondary analysis of existing case studies;
- Comparative case studies in five countries.
With the secondary analysis and literature review, we aim to generate a theoretical framework which combines different types of partnerships, such as networks, collaborative innovation partnerships and co-production arrangements.
Comparative case studies
We conduct five comparative case studies in The Netherlands, Denmark, Estonia, Spain and Belgium, for which we collect data from different types of partnerships. We determine which conditions are necessary or sufficient to explain the innovative outcome we observe in our cross-case analysis. We incorporate interviews, surveys, social network analysis and Q-sorts in our case study design to obtain substantial information about the collaboration processes and conditions that lead to innovation in service delivery.